London Timber Buildings Website Terms & Conditions

Please read our Terms & Conditions carefully, they contain important information.

Our Terms and Conditions set out the use of our website. By accessing our Website and/or placing an order you are agreeing to these conditions and are therefore agreeing to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions, you may not use or access this Website.

We suggest you save a copy of these Terms and Conditions using the ‘save as’ function on your browser.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1. Definitions

‘Conditions’ means these Terms and Conditions

‘The Company’ means London Timber Buildings Ltd

‘LTB’ means London Timber Buildings Ltd

‘The company address’ means Smith’s Garden Centre, 95 Oxford Road, New Denham, Uxbridge. UB9 4DE.

‘Product’ means a product displayed for sale on the LTB Website

‘Product Description’ means that part of the LTB Website where certain terms and conditions in respect of the individual Product are provided

‘Special Conditions’ means the terms and conditions in the Product Description

‘Users’ means you or the user of the Website collectively

‘Personal Details’ means the details provided by you the user

‘We/us’ means London Timber Buildings Ltd

‘Website’ means any LTB website located at or any subsequent URL which may replace it

‘Cookies’ means small text files which our Website places on your computer’s hard drive that stores information about your shopping session and to identify your computer on subsequent visits

‘United Kingdom’ means England, Northern Ireland, Wales, Scotland and the Channel Islands

‘UK Mainland’ means England, Wales and Scotland excluding offshore locations such as Isle of Wight, Isle of Man and the Scottish Isles

‘You’ means a user of this Website

2. General terms and conditions

This site is owned and operated by London Timber Buildings Ltd, as above.

If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, you can contact using the ‘Contact Us, tab on our website, or write to us at our address as above.

3. The Contract between us

LTB must receive a deposit from you the customer, before your order can be accepted. Payment of the deposit represents an offer on your part to purchase the goods, which will be accepted by us when the payment is received. Only at this point is a legally binding contract created between us.

4. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your deposit and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

5. Access

You are provided with access to this Website in accordance with these Terms and Conditions and any orders placed by you must be placed strictly in accordance with these Terms and Conditions.

6. Registration

To register with London Timber Buildings Ltd you must be over eighteen years of age. You are responsible for keeping your password and actions relating to your account details confidential at all times. LTB shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

The Personal Details that you provide LTB with when you register as a customer shall be true, accurate, current and complete in all respects. LTB must be informed immediately of any changes to your personal details either by you accessing Your Account or emailing us

7. Security and Privacy

Your right to privacy is very important to us at LTB and we treat it very seriously. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner and we will do all we can to make you feel comfortable about using our site and protecting your privacy.

LTB is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any concerns regarding your Personal Details or any queries regarding our processing of your details, please let us know. Please also note, emails will receive priority over telephone messages and we endeavour to answer all queries promptly.

We store your contract content and will send you the details of your order, as well as our general terms via e-mail. If you do not have email we will post a hard copy to your address, as provided. You can find the terms here at all times.

We will treat all your Personal Details as confidential, although we reserve the right to disclose this information in the circumstances set out below. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

We pledge that we will not release your Personal Details to any company for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Details and / or User Information, we are entitled to do so.

8. Proof of Identity

Where a customer makes payment by credit card or debit card and does not use the 3 digit secure card validation, if the cardholder’s address does not match the billing address given, or where the delivery address is different to the cardholder’s address, you authorise LTB to check and search credit reference files, electoral roll, telephone directory including ex-directory, mortality database and passport and driving licence algorithms, so we can verify the identity of the person making the transaction.

9. Our Rights

All rights, including copyright, in this website are owned by or licensed to LTB. Therefore, you also agree not to assist or facilitate any third party, you cannot copy, store or distribute its contents in whole or part, other than for your own personal or non-commercial use.

LTB reserve the right to modify or withdraw, temporarily or permanently, this Website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. Whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Change the Conditions from time to time, and your continued use of the Website, or any part thereof, following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.

By making an offer to buy a Product, you specifically authorise us to transmit information, including any updated information, or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

10. Third Party Links

To provide further value to our customers, we provide links to other websites and services for you to access at your sole discretion. LTB do not vet these websites, are not responsible or liable, directly, or indirectly and do not have any control over their contents. LTB cannot accept any liability in respect of the use of these websites.

11. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

12. Planning and Building Control

It is the customer’s responsibility to check to see if planning consent would be required for your building installation. The ridge and eaves height may vary depending on size of building. For buildings that are listed as under 2.5m, this is only a guideline and may vary within tolerances. Please be aware that Bases, Bearers & Roof Insulation will increase the height of the building. Planning advice given by London Timber Buildings ltd is advice only.

13. Order Process

All orders that you place will be subject to acceptance in accordance with these Terms and Conditions.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

A full Sales Invoice will be sent by e-mail.

It is the responsibility of ‘The Customer’ to notify any access concerns to ‘The Company’ at point of order.

All products are sold and supplied for self-assembly only by ‘The Customer’, except Timber Frame Buildings, unless otherwise stated.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in the Terms and Conditions section below on Order Cancellation

Non-acceptance of an order may be the result of

Out of stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
You do not meet the eligibility to order criteria
The contract will be concluded in English. The Terms and Conditions have been governed by and construed in accordance with the laws of England and only the English courts will decide any disputes.

14. Order Cancellation

14.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items. Refer to section 15).

14.2 Should you wish to cancel your order, you must notify us in writing by any durable medium, for example letter sent by post or e-mail to

14.3 There are certain products which carry a levy for the collection of goods which have been cancelled. Where this applies they are direct costs for the collection of the goods which may include re-packaging costs. If there is a charge for the collection, you’ll be notified as soon as possible. Any charges are deducted from the refund returned to customers.

14.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our nominated address at your own cost and risk as soon as possible.

14.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum agreed as due to you by the method that you paid for your order, for example from your credit or debit card or bank transfer within 14 calendar days.

14.6 LTB may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary or excessive handling by you, for example using or assembling the goods prior to cancellation. Such a deduction will be made once the goods have been inspected on return to LTB.

15. Cancellation of Orders that are Made to Order, Bespoke or Specially made for you

This applies to All LTB Log Cabins and any order made to your own specification. If you decide to cancel such an order at any time after production has commenced, you will be liable for the cost of work in progress to date of cancellation.

If you cancel such an order after it has been despatched you will be liable for the cost of the building and the cost of return unless the item is incorrect, faulty or substantially damaged on delivery. Substantially damaged means an item that is damaged that renders the item unfit for purpose. New parts will be sent out for minor damage.

16. Cancellation by us

16.1 LTB reserve the right not to process your order if:

16.1.1 We have insufficient stock to deliver the goods you have ordered;

16.1.2 We do not deliver to your area; or

16.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

16.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

17. Description and Accuracy of Content

LTB take all reasonable care in the preparation of the content of this website, in particular to ensure that details, descriptions and prices of products on LTB website are correct at time of publishing and all products have been fairly described. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our Order acceptance policy within the Order Process section of the Terms and Conditions.

Orders will only be accepted if there are no material errors in the description of the goods or their price as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. The actual colours you see will depend on your monitor; we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

To the extent permitted by applicable law, LTB disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. All sizes quoted are approximate. LTB shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

18. Materials

Some of the products may be made from wood or other natural materials unlike steel or plastic or other man-made materials are affected by its environment. Also, each piece of timber will have grains and knots which may vary. These variations can absorb treatment and may react to the atmosphere differently.

Some splitting of the timber may occur as it expands and contracts with changes in humidity and temperature, knots may also fall out, this is perfectly natural and does not affect the integrity of the product and does not class as a damage unless it makes the building unfit for purpose.

18.1 LTB endeavour to keep to time scales as quoted at time of order. However, we can only store ordered cabins once received in the UK, for a maximum of 30 days. After this time, we cannot be held responsible for the condition of the wood. As all wood is kiln dried it needs treating at the earliest opportunity. Discolouring and even growth can occur in untreated wood.

19. Payments

We accept Bank Transfers, Credit Cards, Debit Cards. We do not accept Charge Cards.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All prices include VAT where applicable, at the current rate.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have

In the event of any payments due from a Customer to the Company being dishonoured, a charge of £45.00, or other sum as the Company may advise the Customer, will be made on the Customer’s account to cover bank and administrative costs.

The Company may, at any time without limiting any other rights it may have, set off any amount owing to it by the Customer against any amount payable by the Company to the Customer.

20. Late Payment

We the company reserve the right to commence legal proceedings to recover any outstanding monies due to us. You agree to pay all legal and debt recovery costs should such proceedings be commenced.

You will be given reasonable warning of an intention to commence legal proceedings in writing; by post and by email.

21. Delivery

This website is only for delivery of products to customers of UK mainland. We may not be able to deliver to some offshore locations and there may be an additional delivery charge for some locations eg Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands. Delivery charges and estimated timescales for delivery are shown against all products you will also be notified of delivery times when you place an order. We make every effort to deliver items within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. LTB shall be under no liability for any delay or failure to deliver the products within our estimated timescales. We reserve the right to charge extra delivery charges in the event that incorrect information is provided by the customer to LTB resulting in a re delivery of your order or replacement parts.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is important that this address is accurate.

It is the duty of ‘The Customer’ to make themselves available to be contacted prior to delivery. Should ‘The Company’ or its chosen agent be unable to contacted ‘The Customer’ the delivery of the order will be adversely affected.

‘The Company’ shall aim to fulfil all orders at the earliest opportunity, unless subject to other arrangement given to you in writing. ‘The Company’ delivery periods as published are given in good faith and are anticipated, based upon manufacturer guidance. Delivery can occur sooner or later than the anticipated timescales.

If you notify a problem to us under this condition, our obligation will be as our discretion.

To make good any shortage or non-delivery.
To replace or repair any goods that are damaged or defective.
To refund to you the amount paid by you for the goods in question in whatever way we choose.
Risk of loss and damage of products passes to you on the date when the products are delivered on or on the date of first attempted delivery by us.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits business or goodwill) whatsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated in the Terms and Conditions. For more information about deliveries, please refer to our Delivery section.

‘The Company’ is not liable for delivery delays or failures caused by factors outside of ‘The Company’ control including “Acts of Nature”, adverse weather conditions, road accidents, vehicle breakdown or personal illness.

22. Inspection of goods, Shortages and Damages

‘The Customer’ shall inspect the goods and notify ‘The Company’ within 14 (fourteen) days after the day of receipt of any shortages or damage to the said goods. Failure to report damages or parts missing may result in a charge to you for any such parts requested.

The Customer must inspect and check all parts prior to assembly which includes checking that all parts listed on the parts list supplied have been received and that all parts received are at the correct measurement as per the parts list. If the parts list cannot be found, you must contact The Company.

Any incorrect parts or items, shortages or damaged parts and items must be reported with detail in writing to ‘The Company’ address, or by email to

The Company reserves the right to request digital photographs to be supplied to LTB for damaged parts and The Customer must do all they reasonably can to supply these.

Upon approved claims within the period defined, the manufacturer will forward the replacement parts free of charge as soon as possible, subject to stock level. Some parts made need to be manufactured which may increase the delivery time.

Guarantee claims made by The Customer after the period as defined, shall only be considered at the discretion of the manufacturer and not LTB.

All statements made relating to guarantee periods are to be honoured by The Company. The Company shall assist with any guarantee claim, but shall not bear responsibility.

The Company reserves the right to decline any replacement request should damage or miss-use of the product have occurred on The Customers property or during assembly.

The Company will not be liable for any costs incurred by The Customer, should they fail to inspect and satisfy themselves that the product is sound and complete prior to assembly.

23. Risk and Ownership

Risk of damage to, or loss of the goods passes to The Customer at the time of delivery. If you choose to use your own transport, then risk passes to The Customer as soon as the goods are loaded and leave Smith’s Garden Centre.

Once the goods are delivered to The Customer, The Customer owe a duty of care to look after those goods. If the goods are subsequently lost or stolen, LTB will not be liable for any economic losses or claims, including without limitation loss of revenues, data, profits, expenses, contracts, business or anticipated savings, or loss of goodwill or reputation, or special or indirect losses due to any fitters and contractors not being able to continue installation as a result of missing, damaged, non-delivery or incomplete delivery of goods ordered from LTB.

The Customer will only own the goods once they have been successfully delivered and paid for in full.

24. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available, we will contact you by e-mail or phone, if you have given us such contact details. You will have the option either to wait until the item is available from stock or to cancel your order.

25. Substitution of Product

We reserve the right to substitute goods or packaging of equal quality and value. We will reimburse you for the cost of returning substitute goods that you do not wish to accept.

26. Installation of Product

For supply only orders, the customer should not arrange or commence any erection service privately until they have received their product and have fully checked that their product is both complete and sound. The Company will not be liable for any economic losses or claims including without limitation loss of revenues, data, profits, expenses, contracts, business or anticipated savings or loss of goodwill or reputation, or special or indirect losses due to any fitters and contractors not being able to continue installation as a result of missing, damaged, non-delivery or incomplete delivery of goods ordered from LTB.

Where The Company provides details about installers or where you use your own installer the contract is between you and the installer. Therefore, we accept no liability for claims arising from installation of products purchased from us, and in the event of any queries or problems arising from work carried out by the installers, The Customers must contact the installer concerned.

Installations are generally carried out weekdays only, typically between the hours of 8am and 7pm. In unavoidable circumstances these times can be extended.

It is the responsibility of The Customer to provide a firm level base (ie concrete, paved, timber)Free and unobstructed access for product delivery and entry to site. Any failed, abortive or return delivery charges shall be recovered from The Customer if the base is deemed unsuitable for assembly or assembly is not possible due to access restrictions. We can not be liable for any base provided by The Customer.

The Company will not bear any abortive costs arising from The Customer due to a failed delivery or installation.

If the assembly team have to leave the site before completion for reasons beyond our control including the reasons stated above, then the assembly charge will not be refundable.

If you wish the team to return to complete the assembly or re-deliver without assembly, there may be an additional charge.

If the buyer decides to cancel the assembly on the day of assembly, there may be a cost to the customer. The assembly charge will not be refundable.

27. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on the part of The Company, The Company will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

28. Warranties/Guarantees

All LTB products come with a twelve month guarantee on all materials and workmanship. Timber Frame Buildings have an additional 10 year limited structural warranty.

29. Indemnity

Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of LTB or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal details.

LTB pledges that it will not release your Personal Information to any company outside LTB for mailing or marketing purposes.

30. Liability

30.1 LTB are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. LTB does not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you, or anyone acting with your express or implied authority, does or fails to do, or is due to events which are beyond our reasonable control.

30.2 LTB does not accept liability for any losses related to any business of yours including but not limited to lost data, lost profits, lost revenues or business interruption.

30.3 The Customer must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

30.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and or miss described goods.

31. Notices and changes to legal notices

Unless otherwise expressly stated in these terms and conditions, all notices from The Customer to The Company must be in writing and sent to our contact address at Smith’s Garden Centre, or by email to and all notices from The Company to The Customer will be displayed on our website from time to time.

The Company reserves the right to change these terms and conditions from time to time and you should look through them as often as possible.

32. Law, jurisdiction and language

This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

33. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

34. Privacy

The Customer acknowledges and agrees to be bound by the terms of our privacy policy.

35. General Data Protection Regulation

London Timber Buildings Ltd Company Statement

From 25th May 2018 the law in Europe is changing, this is to protect everyone’s Data. To anticipate the impact of GDPR we, London Timber Buildings Ltd (LTB) wish to make the following statement to all our customers.

  1. LTB use its customers details for our own use only. We do not share any data with 3rd parties unless requested to do so by our customers. An example of which would be to put you the customer in touch with a contractor.
  2. Our Company Director, Tracey Mayling, takes responsibility for all data protection compliance.

The Customer acknowledges and agrees to be bound by the terms of our privacy policy.

36. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

37. General

If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

These Terms and Conditions do not affect your statutory rights.

LTB thank you for your time to read the above Terms and Conditions and wish you an enjoyable Internet Shopping Experience.